Thank you for shopping at Marinex.shop. We strive to provide our customers with the best products and services. If you are not completely satisfied with your purchase, we are here to help.
Return and Exchange Eligibility:
- Products must be returned within 30 days from the date of purchase.
- The original receipt or proof of purchase is required.
- The item must be in its original condition, unused, and in the original packaging.
Return and Exchange Process:
1. Contact us at 360-259-7999 or [email protected] to initiate the return or exchange process.
2. Provide your order details and reason for return or exchange.
3. Once the return is authorized, we will provide you with a return shipping label.
4. Pack the item securely with all the original packaging.
5. Attach the provided return shipping label and ship the item back to us.
Refunds:
- Once we receive the returned item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original payment method.
- The refund will be processed within a certain number of days, depending on your payment method.
Exchanges:
- If you would like to exchange the item for a different size, color, or model, please let us know when contacting us.
- We will check the availability of the requested item and provide you with further instructions.
Return Shipping Costs:
- Return shipping costs are the responsibility of the customer, unless the return is due to a product defect or an error on our part.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
- We may request photos or additional information to assess the issue and provide a suitable solution.
Contact Us:
If you have any questions or need further assistance regarding returns or exchanges, please contact us at 360-259-7999 or [email protected].